Shipments

Shipping

We offer free shipping within Italy only for all orders over €250.00. However, for particularly bulky, heavy, or fragile products, an additional charge may apply due to special packaging or transportation requirements. This allows us to ensure that your goods arrive in perfect condition.

We ship to all countries within the European Union. Shipping costs are calculated automatically during checkout based on the destination country, as well as the weight and volume of the ordered goods.

To ensure reliable and timely deliveries, we work exclusively with leading express couriers operating in Italy and throughout Europe, including UPS, BRT, TNT, SDA, FERCAM and ARCO.

Shipping and Delivery Times

For shipments within Italy, the average shipping time is approximately 2–5 business days, to which the courier's transit time to the final destination must be added.

For shipments to other European Union countries, shipping times may be slightly longer and vary depending on the destination country and the selected courier. In these cases, the courier's transit time to the final destination must also be taken into account.

Any shipping or delivery dates communicated are to be considered purely indicative. Once the goods have been handed over to the courier, the courier becomes solely responsible for managing the delivery. Therefore, any delays or changes to the estimated delivery date cannot be attributed to our company.

Please note that couriers do not deliver on Saturdays, Sundays, or public holidays.

To receive the most up-to-date lead time for a specific product, please contact us at info@stage.reblotech.com. We will be happy to check availability and provide you with an accurate shipping estimate as quickly as possible.

Delivery Terms

Deliveries are made kerbside/truck-side only. Delivery to upper floors is not available, even upon payment of an additional fee.

Upon request, it is possible to add a tail lift unloading service at a cost of €25.00 + VAT. This service must be requested before the goods are shipped by contacting our Customer Service.

Shipping Insurance

During checkout, you may purchase shipping insurance, which we arrange through the courier responsible for transporting your order.

To benefit from the insurance coverage, you must always accept the goods subject to inspection (signed with reservation). Without this reservation, the insurance will be invalid, and no compensation can be claimed for any transport damage.

Inspection of Goods Upon Delivery

All products are carefully inspected by our staff before packaging and shipment. We therefore guarantee that they leave our warehouse in perfect condition.

Shipments are made on behalf of and under the responsibility of the customer. Upon delivery, it is essential to follow the instructions below.

If the package appears externally undamaged, you must ask the courier to allow you to sign subject to inspection (or "subject to inspection for concealed damage", if this option is available on the courier's electronic device) before accepting the delivery.

If the package shows visible damage (for example, if it is open, punctured, wet, crushed, or otherwise visibly damaged), you must refuse delivery and state the reason on the courier's delivery document using wording such as "package visibly damaged", "package open", "package punctured", "package wet", or a similar description.

Failure to follow the above procedures will prevent our company from handling any claims for reimbursement or compensation with the courier.

If you have any questions before or after delivery, our Customer Service team is always available at info@stage.reblotech.com.